A. Developing CRM programs B. Collection of costumer data C. Analyzing customer data D. Identify the target customers E. Implementing programs Choose the correct answer from the options given below:

(A) Market challenges (B) Market leader (C) Market follower (D) Market Nicher (E) Start up Marketer Choose the most appropriate answer from the option given below:

List I List II (Authors) (Ideas) (A) Bill Bishop (I)Managing in the Market Space (B) D. Bird (II)Commonsense Direct Marketing (C) Daniel S. Jonal (III)Strategic Marketing for the Digital Age (D) Jeffery F. Rayport (IV)On-line Marketing Choose the correct answer from the options given below:

(A) Buying behavior (B) Psychographics (C) Geographics (D) Demographics Choose the most appropriate answer from the options given below: