Q.
1

A.CETSCALE

B. SERVQUAL

C. SERVPREF

D. DINESERV

E. RSQS

Choose the most appropriate answer from the options given below:

  • A

    A and B only

  • B

    B and C only

  • C

    A, B, C and D only 

  • D

    B, C, D and E only