Q.
1
| List I | List II |
| a. Prospecting | (i) Attention, Interest, Desire, Action |
| b. Pre-approach | (ii) Identifying Profiles, leads, Records and Qualifying capability and willingness |
| c. Presentation | (iii) Reduce Dissonance, Build goodwill |
| d. Post sales services | (iv) Information, habits, preferences |
-
A
(a) (b) (c) (d) (i) (iii) (iv) (ii) -
B
(iii) (iv) (ii) (i) -
C
(ii) (iv) (i) (iii) -
D
(iv) (iii) (ii) (i)