Q.
1
Reason (R) : Customer’s expectations play a critical role in their service experiences and evaluations.
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A
Both (A) and (R) are correct, but (R) is not the right explanation of (A).
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B
Both (A) and (R) are correct and (R) is the right explanation of (A).
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C
(A) is correct but (R) is incorrect.
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D
(R) is correct but (A) is incorrect.